YourVets

Reviews

• Low Price but poor service

  Whilst I agree with the other two reviews on the fact that YOUR VETS are cheaper than other vets as I have been going to them for about 7 months now and I too thought that it was a cheaper price but now further down the line you can see why !!!! Most of the staff are very young on the reception with nobody really incharge and also the vets themselves are mostly young which makes you think that perhaps they are not long out of veterinary college. They seem to sometimes get by with temporary vets which some do not take much care of your animal which I have also experienced. The turnaround of vets in this place is very fast which makes you wonder if they are using YOUR VETS as a steeping stone or they do not like the practice themselves. I have had two very unpleasant experiences. One was when we had our dog put down and we complained to which YOUR VETS said that they would put differnt procedures in place because of what we had told them, so we thought that we would give them another go. Second one was our dog needed a c section after they had scanned her minutes earlier and said they saw two puppies and had two heart beats. Whilst she was having a c section did we want her spade, ( we only wanted the one litter with her to keep a puppy and as there was at least two puppies ) we said yes. Turns out she only had one puppy which was dead with a cleft pallet, they went ahead and spade her because they said her uterus was damaged and could be differcult for her to conceive again( did they damage it doing the c section ) You would have thought that as there was NO PUPPIES they would have telephoned us before spading her. Also the way in which the whole thing was handled. I just think that the whole customer care is very poor but perhaps that is what you have to expect if you are not paying so much - but it shouldn't be like that !!!! It seems that other people I speak to who have gone to YOUR VETS all have a story to tell I won't be taking my animals there again now but I wish other people well who do still go there

  10

  Brim01 T.
  Review Date: 23/12/2010 Report review
• low cost and great service!

  this place is brilliant, they are half the price of a normal vet, but their clinic is massive, new and clean, and the staff are friendly and knowlegable too

  10

  Worm S.
  Review Date: 15/09/2009 Report review