Panchos Cantina Ltd

Reviews

• stacey killworth

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  10

  Stacey K.
  Review Date: 18/05/2010 Report review
• rude and slow!!

  We went here for my friends birthday, booked a table for 24 people and when we turned up the manager claimed we only booked for 22. Already sitting on each others laps we knew this would be a squeeze, but the staff offered us no help to accommodate the extra 2 people so we had to squeeze in gettin really uncomfortable and get the chairs ourselves. The service was so slow, we had to wait one and half hrs to get our order taken, by this time the big table that arrived half hr after us already had their mains. The waitresses were stroppy and rude and it was so much of an effort to serve us! We were eventually served and got our starters and mains which had totalled over 3hrs from arrival. Due to the poor service we refused to pay the service charge which was automatically put on the bill. We walked out and were waiting for a cab when the manager came out and said our bill was short, but i said we weren't happy to pay the service as it was apauling to which he replied even though you only booked for 22 when 24 turned up, as the steam was blowing out my ears at his rude reply, my friend came along to give him the extra to save an arguement, which i was upset as he just snatched it out of her hand and stormed back in slamming the door in our faces!!! During the meal we were giving the mexican hats, but when we walked out were followed by the waitress' to demand them back, why give them out to us if we can keep them??!! After the most uncomfortable and slowest meal i've ever had, i will never go back and wouldn't reccomend anyone goes here unless you like being treated badly for overpriced drinks and an average meal, then being chased to pay the service charge!! Ridiculous resturant!!!

  10

  Kate M.
  Review Date: 08/02/2010 Report review
• brilliant night out

  Went here for my son`s birthday we all really enjoyed ourselves the atmosphere was brilliant and the music and sombreros added to the fun.Highly recommended for a fun evening out , 14 of us went and we all enjoyed our meals.

  10

  Laura C.
  Review Date: 07/01/2009 Report review
• Yummy!

  I went here for my birthday a few nights ago, I had a lovely night. The food was remarkable, the cocktails were delicious and the atmosphere was highly entertaining! I even went home with a sombrero! All in all a top night. I cannot fault Panchos in the slightest. Eat, drink and be extremely merry x

  10

  Stephanie L.
  Review Date: 08/02/2007 Report review
• Great food! ... Great Atmosphere!

  Hmm ... read the previous review and although I don't deny it happened I just feel sorry that the waiter obviously was having a bad day. I turned up with 43 other people celebrating 3 birthdays! The decor is multicoloured and fun. We were seated up stairs and although a little cramped I wasn't too worried as they were trying to fit a lot of us in! The food was AMAZING! Most things have a spicy tinge to them but this should be expected ... you are in a Mexican! There are softer options, in fact - the only people moaning were the blokes who thought they could cope with the spicier foods when they couldn't!) I'm definately going back again and hope you can take the chance too.... especially if you like your food spicy hot!

  10

  Andy L.
  Review Date: 30/01/2007 Report review
• How rude..

  Having searched the internet for a Mexican restuarant in Southend for our weekend away, I came across Panchos and even though I'd read some reviews thought we'd give it a shot. I booked the restaurant for 7pm and after the guy did some 'umming and arring' said he could accomodate us but we would have to be out by 8.30. No problem. When we arrived to the restaurant it looked like a multi coloured cafe and felt a tad over dressed but we were still not put off until we walked inside to what I can only describe as a sceen from Oliver Twist, long lines of benches shoved together. There was no-one in there apart from a family shoved in the corner of the room. Ok, no problem, but when the guy said we'd have to be out in 10mins and shoved a small table up against a wall, my partner flipped. It's hardly the sort of thing you expect. He obviously didn't want us there so even though we didn't even manage to sit down, we walked out with him trying to apologise to us. Give this place a wide berth.

  10

  Annette T.
  Review Date: 25/09/2006 Report review